How do most people use a laundry service?

When booking, you are required to insert your payment details. You can pay using Visa, MasterCard and American Express cards. At every order, we charge the card with our pre-payment value in your area. The final charge for your order is done automatically after the actual processing of your items, using the card we have on file.

Yes - you can even add a tip during checkout!

We offer different services that vary in prices. To view our full price list, please visit our Pricing Page.

Yes, we do have a minimum order value of $50 or 20 lbs at our default rate of $2.50/lb. You can choose premium soaps and detergents which will add to your total per pound rate. All orders are subject to tax and any applicable service fees.

We will only know the final charge your order on the delivery day.

If you send us less than 20 lbs and you request color separation, we will have to charge you for 2 separate loads (light and dark colours). To get the best value we strongly recommend to send 20 lbs or more if you require color separation. See our Prices page for a full price list.

After our driver collects and tags your laundry, they are taken to our commercial facilities near Ala Moana.

Absolutely! Please include any special pick up instructions needed for our drivers. Make sure your bags are in a safe location and labeled. We are not responsible for lost or stolen bags before pick up or after delivery. Please make sure the location is secure. Alternatively, you can still meet one of our trusted drivers at your door where they will ensure to remain at least 6 feet or more away from you. To have a contactless delivery, please provide instructions of where we should collect or drop off your items in the special delivery instructions field when you place your order. If you have any concerns or questions, please reach out to us at support@tamalaundry.com

Your safety is very important to us and we would like to offer you the possibility of choosing between bio and non-bio detergent. Just make sure to let us know as soon as possible so we can accommodate it for you.

Yes, please do. This will ensure everything will be processed as per your requirements. We strongly advise using a separate bag for each type of service you require (wash and fold laundry, dry cleaning, delicates, blankets, etc.)

At this time, we do not offer the option for customers to provide their own laundry detergent, but please let us know if you are allergic to a certain type so we can make sure to avoid it.

We pick up between 4PM - 8PM depending on your location and return the same time the following day. Saturday pick ups are returned on Monday.

Your items are handled with maximum care and up-to-date equipment. In the extremely rare case where a damage occurs, it will be covered by our insurance in accordance to our Terms and Conditions. Please have in mind that all claims must be made within 48 hours after delivery.

Absolutely not. Each order is washed separately so no need to worry about that. Your clothes are safe with us!

We made everything very simple! Choose what date you would like a pick up, choose your laundry preferences and leave any special instructions for the driver and our laundry attendants - we'll take care of everything else!

24hrs. We pick up, wash and fold, and return your laundry the same time the following day. Occasionally, some items like comforters and bedding may take an additional day to dry.

We might be able to help you with that! Just get in touch with our team by sending an email to support@tamalaundry.com and send us a picture of the dress. As wedding dresses are extremely delicate, the price will vary depending on size, fabric and embodiment. We'll check with our cleaning partners and confirm if we can help and at what cost.

Currently we service most of Oahu. We cannot pick up on military bases at the moment,

Tama Laundry provides different services. Wash & Fold Laundry service - the items of clothing are machine washed and tumble dried at a medium temperature, then packed together. You can choose your laundry soaps and preferences when booking the service. Create a profile to save your preferences and information for future orders. Dry cleaning & ironed laundry - the items are processed individually, either dry cleaned or washed, then ironed and placed on hangers for you to wear immediately. The turnaround time for dry cleaning is 7 days. Bulky Household Items & Bedding - Items such duvets, pillows, blankets, etc, will require a 72h processing time and they will be priced individually.

Most of the time we can. You can edit your drop off location in your profile as well. Please contact us before pick up if you know you will be changing locations.

If you are not home during the time slot we will have to add a $10 fee to your invoice. Your driver is paid for every attempt they make, even if you are not there. You can always reschedule your collection/delivery free of charge up to 2h prior to your time slot, directly from your account area. We will refund any prepaid charges minus the $10 for missed pick ups.

If you're a new customer, visit our homepage at www.tamalaundry.com to sign up and have clean clothes in no time!

If you leave in a building with a concierge/reception/porter, just select this option when booking and our driver will deliver there.

We completely understand. Just go to 'My orders', select the order you'd like to change/cancel and press on the 'Order Help' button in the upper right. It would be great if you could do that with at least 3 hours before the collection/delivery, otherwise a fee will be added to your invoice.

Our drivers will help you tag your bags according to the services you have booked online. If you would like to remove a service, please contact us as soon as possible at support@tamalaundry.com, and we will try our best to assist you, whenever possible. Letting your driver know will not be sufficient. Kindly have in mind that failing to do so might result in extra charges.

Absolutely! We pick up and drop off at most Waikiki locations. For most hotels you can leave your laundry at either the Front or the Bell desk. We have included the exact details for the most popular hotels which you will see when booking a service.

Here is how it works: 1. After you have booked your order, we ask you to pack your items for pick up. Make sure to put items in separate bags for each type of service and label them accordingly. If you have dry cleaning bag those and label separately. If you are doing load separations, please separate and label each bag. 2. Next, our driver will collect your items and deliver them to our facilities. 3. We will weigh and take photos before we clean your items. 4. After your items are cleaned, we'll calculate the final cost and issue an online receipt. If the final price is higher than our minimum order, we'll charge you the difference. 5. Finally, our driver will deliver your items back.

1. A dye that is soluble in dry cleaning may fade during care. If two or more dyes have been used and only one is soluble, there is a good possibility of a dramatic color change. For example, if a yellow dye component of a green garment were to break down, you could be left with a blue garment. There is no way of knowing this in advance. 2. Fading may occur in household items such as bedspreads and curtains/draperies. Often the fading may not be noticeable until the item is compared with a matching item. We recommend that all matching items be dry cleaned or laundered at the same time to ensure color uniformity. 3. Most dyes eventually fade with exposure to sun or artificial light. Color failure may occur rapidly on exposed areas of garments such as shoulders, collars, and sleeves. Particularly sensitive are blue, green, and lavender dyes, especially those used on silk or wool fabrics.

Yes, that can still happen. Our partner facilities follow your instructions to ensure your items are cared for. If you request a low dry but some of your garments shrink, this is part of the normal wear and tear process. Some manufacturers build in a degree of shrinkage for their items, and, over time, this becomes more noticeable. Tama Laundry will not be liable if this occurs.

In some cases, stains will show up after dry cleaning. The occurrence of the invisible stains is best explained by the example of an apple. When an apple is cut in half, the air will cause the apple to oxidize and turn brown. Many stains can be colorless at the time of contact with the fabric. After a period of time, they absorb oxygen from the air and develop into a visible stain. Invisible stains can occur on any fabric or garment, due to a manufacturer defect in the optical or fluorescent whitening agent applied to the fabric. When this agent begins to break down as the result of exposure to light, gases, or cleaning solutions, yellowing results. This problem cannot be corrected and can only be prevented by the manufacturer using stable brighteners. Tama Laundry will not be liable if this occurs.

Dry cleaning is a cleaning process that uses non-aqueous chemicals to clean fabrics and garments, instead of water. This process is the best choice for removing dirt and odours without risking damage to delicate fabrics. Please double check your clothing care labels before opting for this service.

When providing your laundry to Tama Laundry, it is important to follow the best practices below: 1) Check the care labels of the items and make sure they can be laundered and tumble dried. 'Dry clean only' items, or items that are meant to be hand washed or hang dried should not be provided mixed with your laundry. Tama Laundry will not be liable for items sent in for the wrong service. 2) Please remove all items from your pockets prior to your Tama Laundry collection. Pens, make-up and other similar items can cause loads of laundry to be damaged. Although we always try to spot these items prior to the cleaning, on some occasions they can be missed. If this occurs, Tama Laundry will not be liable for any damage caused as a result. 3) Make sure you add / check your care preferences while booking and confirm with us via live chat we can cater them. 4) Place all your delicate items in a special delicate washing bag and request a gentle wash for best cleaning results and to avoid damage.

Any items made of natural fibers should benefit from a dry cleaning service, but you should check the care label of the items to make sure they are suitable for this. Even if dry cleaning is usually a safe option for most of the garments, not all items will react well to this cleaning process.

We want your clothes to stay healthy for you to use a long time, so we have asked our partner facilities if they have any tips on how to do that. Here is what they said: 1. Never iron stained clothes trying to wear them one more time before cleaning. This will only set stains and deepen them into the fabric, making them harder to remove when cleaned. 2. Do not put a garment away when changing wardrobe for the new season without cleaning it first. The most common complaint when this happens is that the clothes "were not dirty when I put them away for winter", but now they are full of stains and small holes. Even the tiniest food crumb invites insects. 3. Body oils and perspiration left long on garments will weaken the fabric. Clean these items often to avoid this issue.

There are many differences between a women and a men's shirt, starting with the way they are made. Men shirts go through a strong process meant to remove grease and body oils. Also, they are placed onto a shirt buck and they are pressed flat between 2 large metal plates. This presses the cotton with extreme heat - the buck is made only for men sized shirts, which is also why the price is lower. On the other side, women shirts usually have different cuts, having curves instead of being straight as the men's ones. This stops the facilities from using the same machinery for processing. Furthermore, almost always, the care labels of blouses will recommend a cold water wash due to the textiles and factory finishes - they are not made to last in a hot commercial laundry as men's shirts do. On top, most of the times, women's shirts also require a hand finishing.

Shrinkage from repeated laundering. Color fading. Small holes or tears. Discoloration caused by hygiene or beauty products (deodorant, perfume, cologne). Button or belts damage. Thinning of fabric.

Any reimbursement for a lost item will be limited to a maximum of $25. Anything beyond that will be evaluated on a case-by-case basis. All decisions on lost items are at Tama Laundry's discretion and are final. Some exceptions: 1) Tama Laundry does not take responsibility for any items such as watches, jewelry, cufflinks, money, wallets, etc. and shall have no liability for such items. 2)Tama Laundry does not accept liability for any personal laundry bags that are not Tama branded bags. For more information please read our Terms and Conditions.

Any reimbursement for a damaged item will be limited to up to a maximum of $25. Any attempts at redemption beyond that will be evaluated on a case-by-case basis. All decisions on damaged items are at Tama Laundry's discretion and are final.

Although we always try our best to prevent any damages to your items, every garment will wear out over time, and there is nothing Tama Laundry can do to predict or prevent this. Any damage must be reported immediately either by sending an email tosupport@tamalaundry.com. Letting your driver know will not be sufficient. All damaged items must inspected by Tama Laundry through digital photos of each damaged item, within 48 hours of delivery of the order. All claims are reviewed on a case-by-case basis.

In the unlikely event where an item goes missing, please let us know immediately either by sending an email to support@tamalaundry.com. Letting your driver know will not be sufficient. Any missing item must be reported to our team within 48 hours of the delivery of the order. All claims are reviewed on a case-by-case basis. Items are considered lost 14 days after the initial claim has been made.

We pride ourselves with delivering a high quality service. However, if you are not completely satisfied, please let us know within 48 hours of the delivery of the order either by sending an email to support@tamalaundry.com. Letting your driver know will not be sufficient. All claims are reviewed on a case-by-case basis and a re-wash will be offered at Tama Laundry's discretion.

For damage related to normal wear and tear, Tama Laundry does not provide reimbursement or compensation. Furthermore, Tama Laundry is not liable for damage caused by you not selecting the correct service when placing an order (e.g. selecting a laundry service instead of dry cleaning), or when items are sent in incorrect bags (e.g. dry cleaning placed inside a labeled laundry bag). Tama Laundry is also not liable for damage caused by, but not limited to, items like pens and lipstick.